“Technology is nothing. What’s important is that you have faith in people, that they’re basically good and smart — and if you give them tools, they’ll do wonderful things with them,”
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Tel: +27 (0)51 447 8589
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Tel: +27 (0)86 155 5444
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Monday to Friday 08:00-17:00
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Email: noc@ncc.co.za
Managed Service Provider
MSP (Managed Services Provider)
As a MSP NCC provide management of our client’s IT infrastructure and IT processes. Infrastructure managed ranges from user devices and computers, to firewalls, routers, switches, active directory, exchange servers, active directory servers, and data servers. License management, patch management, application management and liaison with 3rd party providers.
In short the history of IT business models progression to MSP can be summarized as follows:
1980s
System Builders
System Resellers
Value Added resellers (VAR)
1990s
System Integrators
IT Consultants
Remote IT Helpdesks
2000s
Manged Services Providers (MSP)
2010s
MSP Mature Market
Adopting a proactive ICT managed services strategy is an efficient way to:
• have access to expert professional skills and knowhow
• address issues related to budgeting and operational cost
• ensure quality of service
• manage infrastructure
• manage systems
• manage risk
• stay up-to-date with technology
What can you expect form NCC as your Managed Services Provider (MSP)?
• A thorough onsite survey and assessment of current hardware and software systems will be done by NCC engineers
• In depth discussions regarding you current ICT environment, strategy and needs will take place with senior NCC management and engineers
• NCC will develop a customized cost effective MSP solution according to your specific needs and budget
• IT project management
• Inclusions and exclusions of all services will be explicitly specified beforehand so that there are no hidden costs or surprises
• NCC is not interested in replacing your current IT personnel or service providers but would rather work together with them in the best interest of your company
Typical MSP services included in a formal NCC MSP SLA are:
• Remote and onsite support
• Network configuration management of Routers, Firewalls, Switches, VLANs
• Disaster recovery and business continuity
• ICT Security related management
• ICT security awareness related training
• POPIA awareness related training
• Anti-Virus endpoint configuration and management
• Patch management
• ICT reporting
• Management of 3rd party ICT companies and services
• ICT Consulting and recommendations